Refund policy
You have 30 days from the day your order arrives to change your mind. No reason needed. That is longer than the 14 days the law requires, and it is the promise we make on our home page.
To start a return, email contactdatum@datumsupplyco.com with your order number. We will reply with the return address. Please do not post anything back before you hear from us — we cannot process a parcel we are not expecting.
Condition
Unused and in its box is all we ask. You are welcome to open the box and check the item the way you would in a shop. If it comes back used or damaged beyond that, we may reduce the refund to reflect the loss in value.
Who pays the postage
- Faulty, damaged, or not what you ordered — we pay. We will send you a prepaid label.
- Changed your mind — the return postage is yours to cover. Please use a tracked service; until the parcel reaches us it remains your responsibility.
Refunds
Once the item is back with us we will check it and refund you within 14 days, to the card or account you paid with. On a full return we also refund the standard outbound delivery charge.
Faulty items
If something arrives broken or stops working, email us and we will replace it or refund you in full, postage included. You are covered by the Consumer Rights Act 2015 — get in touch and we will put it right.
Cancelling before it ships
Email us as soon as you can. Orders are passed to our fulfilment partner quickly, but if it has not left them yet we will cancel and refund in full.
Late or missing refunds
A refund can take a few working days to appear on a statement after we issue it. If it has been more than ten working days since we confirmed your refund, check with your bank first, then email us and we will chase it.
Your legal rights
Nothing in this policy affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.